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O'Reilly Auto Parts (dba)
- Light Duty Auto Parts -
Customer Registration, Remit-To, and Return/Exchange Guidance

--- Customer Registration and Electronic Ordering Capabilities ---

For more information or assistance for Registration, contact: First Call Online - toll free 866-578-5997, ext. 10806

Registering at your Local O'Reilly Store:

How to Get Started

Customers without an O’Reilly Auto Parts account:

Registration form

publicsector@oreillyauto.com

--- For Colorado State Agencies

: use the abbreviation of your Department (i.e. CDOT, CDHS, CDPS) for “Company” name; then your division, unit, branch, etc. designation.

--- For Colorado political subdivisions

: ensure the jurisdiction’s name is shown as “Company” name for the city, county, school district, fire district, etc.; then your office, unit, branch, etc. (i.e. El Paso County- Fleet Maint., Ft. Collins - Police Dept., Adams Co. - SD 11)

3. Include a copy of your tax exemption.

4. You will be notified as soon as the

O'Reilly

Registration Department has approved your application and the O'Reilly Sales Department has set up the

Colorado

pricing. It takes

Government entities, use this Registration form:

0- OReilly - Govt Registration form- v11-22-13.pdf

.
Non-Profit Organizations, use this Registration form:

O'Reilly - Credit Application - for NON-PROFIT Organizations - v10-24-13.pdf

Customers with an existing O’Reilly Auto Parts account:

1. Update your account by filling out the

Registration

form

(above) and submit it. (This enables your Colorado pricing to go into effect.)

Reminder:

For Colorado State Agencies

: use the abbreviation of your Department (i.e. CDOT, CDHS, CDPS) for “Company” name; then your division, unit, branch, etc. designation.

Reminder:

For Colorado political subdivisions

2. You will be notified as soon as the Sales Department has set up the

Colorado

pricing, update processed within 24 hours.

Set up Online Ordering with First Call Online (requires an established account number):

1. Go to

www.firstcallonline.com

2. Click on “Request Access”

3. If you currently have an O’Reilly Auto Parts account number, click on “Request Access”. You will need your account number and your address to submit your request.

4. You will be contacted by the First Call Online support team within 1 to 2 business days. (You'll receive a password to place orders.)

5. If you do not have an O’Reilly Auto Parts account number, go to "Customers without an O'Reilly Auto Parts account" instructions above.

V-10/24/13

--- Highlights ---

Note: The State Price Agreement (Participating Addendum) takes precedence over the Vendor’s online terms.

Placing A Purchase Order:

Purchase orders may be submitted directly to the servicing Store by phone or in person. (See list of O'Reilly Auto Parts stores.)

Purchase orders may be submitted online to publicsector@oreillyauto.com or faxed to (417) 874-7199. (Note: contact your Local store for its direct FAX number.)

Payment Information:

Payment Options:

Terms: Net 30

2% discount, Net 10 days (after statement)

(Does not apply to Procurement Card/Credit Card transactions.)

Note: A one percent (1%) rebate is offered on eligible purchases (calculated net of returns average and any prompt payment discounts) that are electronically ordered through First Call Online web browser during the month, provided that the Customer has electronically ordered at least $500.00 in eligible purchases during such month. Ineligible items include oil, antifreeze, and refrigerant (for a full list, contact the O'Reilly contract administrator at dbennett@oreillyauto.com).

Remit to:

O’Reilly Auto Parts
PO Box 9464
Springfield, MO 65801

Credit Card Options:

Accepted- all valid MasterCard, Visa, Discovery and American Express cards including prepaid cards.
Government Procurement cards are accepted.

Procurement Card Security Protocol:

O'Reilly locations do not store the credit card number on site.

Product Return and Exchange Policy:

Returns are accepted for any merchandise purchased from O’Reilly Auto Parts that is new, never installed, in the original package, and is resalable condition. Proof of purchase may be required.

Customer satisfaction is O'Reilly Auto Parts top priority; therefore, customers are offered a Limited Warranty. The warranty period begins on the date of purchase, and the parts have a one-year replacement warranty unless otherwise stated on the customer’s receipt. If the receipt indicates a “Limited Lifetime Warranty,” O'Reilly Auto Parts will warranty the original part for as long as the customer owns the vehicle. This excludes batteries, which carry a prorated warranty.

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