Contacts
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| . SWSH is available for emergency service 24 hours a day, 7 days a week.
Our 800-454-5544 toll free service number is in operation 24 hours a day, 7 days a week.
We stress the importance of using our 800-454-5544 service line to insure that ALL customer inquiries and service requests are logged into our system.
This enables us to properly track calls, improve our efficiencies and hold our service team accountable to providing the level of service and response that we have committed to our customers. Our goal is that a customer is responded to within 1 hour of their request for service.Point of Contact – Services:
David Chestnutt – Account Manager, Colorado
dchestnutt@swsh.com
Cell: 719-237-3456
or 800-454-5544
Chemical Dispensing System Service/Repairs: 800-547-2594, 24 hrs/7 days
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Place Orders:
Call: 800-547-2594 or email to: orders@mthoodchem.com
To make the ordering process as easy as possible; have the following information ready:
- Agency/Jurisdiction Name (i.e. Colo. Dept. of Transportation/Region 8; El Paso County/Maint. Shop)
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- Entity Type:
- State Agency
- Institution of Higher Education
- Local Government
- Non-profit Organization (Tax Exempt certificate and credit application required)
- Tax Exempt Number
- Primary Ordering Contact
- Primary Phone Number
- Email Address
- Billing Address
- Payment method (credit card or on account)
- Ship-To Address
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Environmentally Preferred Purchasing-- Learn more about Mt. Hood's Green Program in partnership with the EPA Design for the Environment (dfe) and its Safer Detergents Stewardship Initiative (SDSI). http://www.mthoodchem.com/pages/green.html
Note: The State Price Agreement (Participating Addendum) takes precedence over the Vendor’s on-line terms.
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Delivery:
PRODUCTS:
- FOB Destination for State Contract items.
- In-stock items: delivery within 48 hours for all points within Colorado.
- Non-stocked items: delivered within 10 working days.
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Pricing, Discounts
- Pricing is considered to be ceiling pricing for this price agreement. Agencies can and should identify volume purchases or project work to possibly receive additional discounts.
- Contact your Mt. Hood Sales Representative to negotiate pricing, quality, and delivery for volume purchases and project work.
- Price List / Discounts and Market Baskets: this is a partial list of products available, for a full line of products, contact Mt. Hood at 800-547-2594. See the Discounts (below) for entire catalog inventory:
- SWSH offers additional discounts are as followed and are shipped to one location on one shipment.
Tier 1……. 2% off invoice total for product order totals $12,000.00 to $19,000.00
Tier 2…….4% off invoice total for product order totals $19,001.00 to $29,000.00
Tier 3……..5.5% off invoice total for product order totals $29,001.00 to $39,000.00
Tier 4……..6% off invoice total for product order totals greater than $39,000.00
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Value-Add Services:
- User Guidance - Laundry & Ware Wash Products and Service Requirements
Users – please take note: requirements have changed in the fulfillment by the Vendors for this category of products and related services. Please review the following vendor requirements and customer expectations. If you have any questions, contact Cheri Miller, State Purchasing Office (SPO) at your earliest convenience (303-866-4005 or cher.miller@state.co.us).
(Excerpt from solicitation #IFB-CM-15-001 Laundry and Ware Wash Products)
 Laundry-WareWash- User Guidance - Excerpt from IFB-CM-15-001 - Section 3.pdf
- For review of Mt. Hood's response to the solicitation requirements, review the Price Agreement's contract Exhibit G, Statement of Work. (See Contract Information link.)
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Returns:
- All returns within 30-days of delivery date. The goods must be new, unused, in their original packaging (if applicable), in resalable condition and accompanied with an invoice.
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